Feedback


Name:
Organisation:
Project:

Enviros is committed to the continuous improvement of its client services. Seeking regular feedback from our clients helps identify areas for improvement. We would very much welcome your feedback in relation to the recent work we have completed for you.

Please score each statement from 1 to 5 depending upon the extent you agree or disagree with it? So the score would be 5 if you completely agree with the statement, 4 if you partly agree, 3 if you are neutral, 2 if you partly disagree and 1 if you strongly disagree.

Statement Score
1. We understand your organisation and its needs.   5 4 3 2 1
2. We meet your overall objectives.   5 4 3 2 1
3. We keep you well informed of progress.   5 4 3 2 1
4. We are easy to contact and our responses are timely.   5 4 3 2 1
5. We keep to agreed deadlines.   5 4 3 2 1
6. We deliver on our promises.   5 4 3 2 1
7. We behave professionally.   5 4 3 2 1
8. You enjoy working with us.   5 4 3 2 1
9. Our work is good value.   5 4 3 2 1
10. You would recommend us to a colleague or friend.   5 4 3 2 1
 
Thank you, now we would like to ask you three follow-on questions:

1. What do we do well?
2. What could we do better?
3. What, if anything, sets us apart from other consultancies or advisors you work with?
 
That is all we wanted to ask you, is there anything about Enviros that you would like to ask us?

 
Can we quote from your feedback in our external communications?  yes    no
If yes, can we include your name and organisation in these communications?  yes    no
 
Thank you very much for your time, this feedback will be useful not only to the project team that worked with you but also the business as a whole in improving its client services.